Seems like Pheedo might be in trouble:
You may have read back in August that Pheedo let me down. In a nutshell, I had a great merchant trying to run an ad. I approved the ad. Nothing happened. I wrote Pheedo, the merchant wrote Pheedo. There was no response until I posted about it here, at which point someone from Pheedo hastened to comment on my blog, with the explanation he’d been in Japan on business. Funny - I thought Pheedo was a business.
…
And my earnings disappeared. I wrote to them and asked why, and received a barrage of answers from four different people. One of the people actually promised to cut me a check ASAP, which I think I’ll mat, frame and maybe send to the District Attorney in Emryville, California.
This is a bit sad really. We hear a lot of good things about Web 2.0 companies but we never hear the dark side.
It’s really a shame since the RSS advertising space is really needing some new blood.
Wonder if anyone from Pheedo will comment…
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1
Trackback on Nov 14th, 2005 at 6:01 pm
Responding to Dissatified Customers
Letting the World know you are not perfect is humbling and today I am here to say, I am humbled. I know this may come as a surprise, I am here to say that Pheedo is NOT perfect as pointed…
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2
Trackback on Nov 14th, 2005 at 6:09 pm
Responding to Dissatisfied Customers
Letting the World know you are not perfect is humbling and today I am here to say, I am humbled. I know this may come as a surprise, I am here to say that Pheedo is NOT perfect as pointed…
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November 14, 2005 at 4:59 pm
First, yes, we made a mistake and I am sure will continue to have hiccups along the way, just like all companies do. I included a link to the update from that blogger for your reference: http://bluemushrooms.com/article/Pheedos-response.html
We did everything in our power to correct this complaint as quickly as we could. If you follow the conversation you will notice in the comments from this one dissatisfied customer, we did respond immediately and did resolve the issue. We paid the blogger for what the impressions would have been if the problem didn’t occur.
I take these complaints seriously and personally. We are not perfect but we do everything we can to take care of our customers when trouble does arise.
In all fairness, I hope you include negative posts from other Web 2.0 companies.
Thank you for your concern.
Bill Flitter
Founder
Pheedo
November 14, 2005 at 6:44 pm
Hey Bill.
Thanks for the reply. Glad to hear things worked out. Glad to hear that you addressed the issue head on. Always the best approach.
> In all fairness, I hope you include negative
> posts from other Web 2.0 companies.
Ha. Of course. I try not to pull any punches. :)
That said I do tend to stay positive.
Thanks!
Kevin
November 15, 2005 at 10:07 pm
Just one small point. Kevin, you guys “responded immediately” to my *blog post*, but not to most of my emails. To be fair, one email got 4 responses, but the others I sent - around 6, I think, in August and November - got none. It’s a good idea to watch Pubsub, but if you had a smoother system for responding to emails, I wouldn’t have posted the problems publicly.
I’m just offering this in the spirit of helping you guys know how you can improve things from our perspective. As far as I’m concerned, MY issue with you guys was resolved amicably, but maybe suggestions like this will help you prevent things from getting to that point in the future.