Everyone seems to kick you while you’re down. By now we’ve all heard about the current issues with TypePad. They’ve since responded and Niall has the story on the recovery.
I just have to say that they’re doing a great job. It’s always difficult to scale a service and deliver a quality product to so many people. People seem to demand perfection and when you don’t give it to them 100% they complain.
I wish my blog was online today. I wish they wouldn’t have used NFS (*cough*). All and all I wish there were more companies out there like Six Apart.
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December 17, 2005 at 5:14 am
And I wish I had more users like you.. as soon as the service goes down for five minutes, they’re on my back :) Quite right too, though, that’s why they pay for the service.
December 17, 2005 at 11:35 pm
Thanks, Kevin, it’s much appreciated. It’s a subtle enough point that it probably got skipped over in some of the coverage, but part of the reason for the downtime was that we were in the middle of making our storage architecture *more* redundant. Murphy’s law being what it is, that’s when we had our storage system failure.
Anyway, it means a lot when people who really understand this stuff take the time to be supportive. I’ll make sure the team knows about your support.