Now’s not the time to mince words, so let me just say it… we blew it.
In this case, I agree with what Jeff Jarvis had to say: instead of trying to control information that was made public, we should have simply corrected anything that was inaccurate. We didn’t do that, and now we’re paying for it.
Keep it up guys. You might just make me a customer again. (Seriously. I buy a lot of servers)